Resources / Frequently Asked Questions
DHI MORTGAGE
FREQUENTLY ASKED QUESTIONS
We want to be your resource throughout the home buying process. That means we are ready to answer your question before, during and after you buy and close on your new home. Our FAQ page is available 24/7 and will help answer some of the more commonly asked questions. Have more general questions about home buying? Stop by our Resources page. Don’t forget, your local branch or Mortgage Loan Originator is always available to answer your question too! Contact them directly if you can’t find the answers you need.
Payments
What is a loan servicer and what do they do?
The loan servicer is the company that collects and records the loan payments from borrowers, and also responds to borrower questions.
How do I know who my loan servicer is?
The monthly statement and/or the Notice of Servicing Transfer will display your servicer’s payment address, physical address and Customer Service phone number. Please contact DHI Mortgage Loan Servicing at 866-350-7746, if you have questions about who your servicer is currently.
Where do I send my first payment?
After you close with DHI Mortgage, you should send your first payment to:
DHI Mortgage Company, Ltd.
P.O. Box 911209
Dallas, TX 75391
 
Note:
  • Please include your loan number on each check or money order.
  • Do not postdate your check, as we are not able to honor it through our automated systems.
Where do I find my loan number?
Your DHI Mortgage loan number can be found on the top right corner of your monthly statement.
Can I make my payment online?
Since DHI Mortgage only services your loan for a short period of time, we do not offer online payment services. You can pay by phone if paying by mail is inconvenient. If your loan is sold or transferred, your new servicer may offer additional payment options.
How do I make a payment by phone?
You can call 866-350-7746 to make a payment by phone. This service is complimentary.
Wire Fraud/Phishing Scams
When you’re in the process of buying a home, you may notice that you start to receive a large number of emails from real estate agents, lenders, and title companies. We at DHI Mortgage want you to be prepared so you can recognize which emails are legitimate and which may be phishing attempts.

How these scams usually happen:
A thief targets someone in the midst of the loan process and mimics the style of emails that person might receive from their real estate agent or title company, from the language used to the format of the wiring instructions. Then the scammer poses as someone from the real estate or title company, instructing the buyer to wire funds to them. The buyer doesn’t always question the request since it’s coming from what appears to be a legitimate entity that’s part of the buying process.

How homebuyers can avoid real estate wire fraud:
  • Recognize that you may be targeted by scammers and should verify any suspicious correspondence associated with your home purchase or sale.
  • No one should be pressuring you to make a rushed decision or unexpected change, especially regarding money.
  • Do not respond to email requests for money during the buying process. Talk to your agent or the title company rather than respond to an email, especially if the email directs you to make last-minute changes to whom you’re supposed to send money.
  • Follow up on emails by calling your real estate agent and confirming that they sent the message.
  • Learn about the most recent scams and what you can do to protect yourself by visiting the Consumer Financial Protection Bureau website.
What to do if you’ve been victimized: A large number of homebuyers fall victim to these fraud schemes every year, and the stolen money is extremely difficult to recover. So stay vigilant, ask questions, and don’t hesitate to reach out your Mortgage Loan Originator..