1. Do not ignore the situation
2. Contact DHI Mortgage Loan Servicing as soon as you realize there is a problem
3. Return DHI Mortgage Loan Servicing phone calls and read correspondence from us carefully
4. If you have made a promise to pay, do not break it
5. Contact a Home Ownership and Credit Counselor
6. Prioritize your spending, eliminate optional expenses, and budget realistically

DHI Mortgage Loan Servicing
10700 Pecan Park Blvd. Ste. 450
Austin, TX 78750
Phone: (866) 350-7746
Click Here to Email Us

What Do You Need to Provide When Requesting Assistance?
We will typically request that you discuss your income, assets and liabilities with us and provide bank statements, pay stubs, and give us your authorization to pull your recent Credit Bureau Report. We will need copies of the following items so we can process your request in a timely fashion:

• Two full months’ pay stubs showing year-to-date earnings
• Last two years' W-2's
• Last two months' bank statements (or last quarterly statement), all pages, all accounts
• Last statement on any 401(k)/retirement accounts, all pages
• For self-employed or commissioned borrowers:
  • last two years' personal Federal tax returns and
  • a year-to-date profit and loss statement (unless W-2 employee w/ paystubs)
• If you receive Social Security benefits, a copy of your awards letter
• If you receive child support, a copy of your child support order if separate from divorce decree. Alimony, child support, or separate maintenance income need not be revealed if you choose not to have it considered for repaying the loan.
• If you own any rental property:
  • copies of lease agreements and
  • last two years' personal Federal tax returns
• If you have a HOA, a copy of your latest HOA statement