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How We Choose To Treat Our Customers
We believe in an uncommon approach to mortgage banking.
For most, a mortgage is just a transaction. They do the “deal” and move on. For us, we don’t just want to earn your business, we also want to earn your confidence. We want to create such a high level of trust in our service that you couldn’t even imagine doing business anywhere else. Furthermore, you would feel you were doing your family and friends a disservice if you didn’t tell them about us.
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We want a relationship.
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That requires a much higher level of commitment on our part.
We wouldn’t have it any other way. We choose to treat our customers the way we would treat our grandmothers...as people, not “deals”.
We want to get to know you. We’ll ask a lot of questions. We feel the need to understand your transaction, your circumstances, and your goals. With this in mind, we can help you find the best product or program to fit your needs. There are literally hundreds of loan products, programs, and transaction structures out there. Once we understand your needs, we’ll help you feel more comfortable with your options. We'll help you understand the process. With our education and coaching, you can make confident decisions.
We’ll communicate regularly and keep you informed so your mortgage is literally one less thing to worry about.
Once your transaction is closed, we’ll stay in touch. Buying a home is not the only reason to reevaluate your personal finances. A mortgage is an integral tool to facilitating your financial goals for today and in the future. We want to help you make sure you are taking maximum advantage of that tool.
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Like we said, we want a relationship. Welcome to the family!
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How We Choose to Be in Business
We believe we have a responsibility to our customers, our teammates, and our shareholders. Because we take these responsibilities very seriously, we are very deliberate about how we choose to operate our business.
We believe that operating both legally and ethically is the only way to do business. We are committed to operating both within the letter and spirit of the regulations that govern our industry. We are active in industry professional organizations and are involved in discussion and debate about industry standards and best practices.
We’ve developed a mission statement and identified a set of core values that are at the heart of who we are. It also defines how we will serve our customers, our teammates, and our shareholders every day.
Mission Statement - To consistently provide an unexpected level of care and service to the client, compelling him or her to become a customer for life. This can only be achieved in a work environment that attracts, retains, and develops honest, independent thinking, and highly motivated teammates into an accountable decision making team.
Core Values Proud, but not arrogant - Respectful - Compassionate
Innovative - Direct, yet Cooperative - and Most of all, Teammates that
Don't make excuses, they Make It Happen.
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**DHI Customer Service Score**
To help us continually improve our service to our customers, we ask their opinion at the end of the transaction. We ask them to rate us on courtesy, knowledge, reliability, responsiveness, quality of communication, and whether or not they would recommend us to a friend (in our minds the strongest indication of how well we did). We take these scores very seriously in our effort to provide superior customer service to every client.
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Customer Service Score: 95%
(Year-To-Date through July 2005)
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Photography by Todd V. Wolfson - toddvwolfson.com
Copyright 2004 DHI Mortgage
Site created & maintained by DHI Mortgage
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Arizona license # BK0901845, DHI Mortgage Company I, LTD. Georgia Residential Mortgage Licensee, License # 13591 at 12554 Riata Trace Parkway, Austin,Texas 78727. Illinois Residential Mortgage License # 05470(A) , at 12554 Riata Trace Parkway, Austin, Texas 78727. Licensed by the Department of Corporations under the California Residential Mortgage Lending Act (916) 227-0931, License # 4130364. Not an offer to enter into an interest rate or discount point agreement under Minnesota Statute 47.206.
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