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It’s important to us that you feel we are responsive to your needs. To help answer any questions you may have, let us try and point you in the right direction:
If you have questions about the following; please contact your nearest branch:
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- If we received your online application
- Getting pre-qualified for a loan
- How to get started with the loan process
- To schedule a loan application appointment
- Status of your loan in process
- Interest rates
- Locking in an interest rate
- How changes in your circumstances could change your loan approval
- When you can schedule the closing on your loan
- How much money to bring to closing
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If you have a question about a loan in process please ask to speak to your loan officer or loan processor.
If you have a general question about the process, interest rates, or getting started, ask to speak to a loan officer when you call our branch.
If you have a service concern, please ask to speak to the branch manager when you call our branch.
(Click here for Contact Information for all DHI branches.)
After You Close/Loan Servicing:
If you have questions about making your payment or the changing of the servicer on your loan including where to make a payment or to make alternate payment arrangements email our Loan Servicing Department. (Click here for Online Loan Servicing Help.)
For all other questions or comments, please complete and submit the form below and we’ll be in touch as soon as possible.
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Start The Process!
