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Once your loan has closed, it is handled by our Loan Servicing Department
until the loan is delivered to the investor to whom it was sold.

Below are answers to some frequently asked questions. If you need more
information than what we have listed here please
click here to email us,
or call our toll free customer service number 866-350-7746

(Choose a question from the list or Scroll to see all questions & answers.)



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Where do I mail my payment?

Please send your payment to the following address. Remember to write your loan number on your check to help expedite processing.

DHI Mortgage-Loan Servicing
PO Box 911209
Dallas,TX 75391-1209
(Please only use this address for your mortgage payment.)

All other correspondence should be sent to the following address:
DHI Mortgage
Loan Servicing
12357 Riata Trace Parkway, Suite C-150
Austin,TX 78727



What if I want to send my payment overnight?

Please send your payment to the following address. Remember to write your loan number on your check to help expedite processing.

JPMorgan Chase (TX1-0029)
Attn: DHI Mortgage Company Ltd. Lockbox 911209
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155


What if I do not agree with the amount of my payment?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.



I received a tax bill / insurance bill. Where do I send it?

Since your loan may have already been sold, please email our Customer Service Department. You may also fax your request to (800) 547-1844.



How do I get a payoff quote?

Since your loan may have already been sold, please email our Customer Service Department. You may also fax your request to (800) 547-1844.



I received a delinquent or NSF notice. Who can I talk to?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.



Where can I get information about the interest that I paid
on my loan?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.



I have not received a billing statement. How much is my payment
and when is it due?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.



My mailing address has changed. How can I update my information?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.







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This is being provided for informational purposes only and is not an offer of credit. All terms subject to credit approval, market changes and availability. DHI Mortgage Company, Ltd. Limited Partnership (AZ) BK-0901845/BKBR-0115220 located at 16430 N. Scottsdale Rd., Ste. 250, Scottsdale, AZ 85254 (OR) ML-2482 (WV) ML-22923; DHI Mortgage Company, Ltd., L.P. (CA) Licensed by the Department of Corporation under the California Residential Mortgage Lending Act 413 0364 (OK) SL006154 (VA) MC 1302 Licensed by the Virginia State Corporation Commission; DHI Mortgage Company, Ltd. (CO) 098377 located at 7600 E. Orchard, Ste. 165-S, Greenwood Village, CO 80111 phone 720-488-2098 LMB license 100018938. To check the license status of your mortgage broker, visit http://www.dora.state.co.us/real-estate/index.htm; DHI Mortgage Company, Limited Partnership (DE) 7687 (MN) 20187723 (WI) 32292; DHI Mortgage Company, Ltd. (AL) MC 20916 (FL) CL 0701136; (GA) Georgia Residential Mortgage License 13591 located at 60 Bushwood Dr., Pooler, GA 31322 (HI) MB803 (IL) Illinois Residential Mortgage License MB 0005470 located at 850 S. Milwaukee Ave, Libertyville, IL 60048 (LA) RML2422-0 (MD) 8724 (NC) L-108350 (NM) 00679 (NV) 1347 and 134 located at 330 Carousel Pkwy, Ste 120, Henderson, NV 89014 phone 702-407-2700 (SC) MB-508200-0508200 and S-5437 (TX) 44608 and 1181-49104 located at 12554 and 12357 Riata Trace Pkwy, C-150, Austin, TX 78727 (WA) 520-CL-17125.