After You Close

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Once your loan has closed, it is handled by our Loan Servicing Department
until the loan is delivered to the investor to whom it was sold.

Below are answers to some frequently asked questions. If you need more
information than what we have listed here please click here to email us,
or call our toll free customer service number 866-350-7746

(Choose a question from the list or Scroll to see all questions & answers.)

Where do I mail my payment?
What if I want to send my payment overnight?
What if I do not agree with the amount of my payment?
I received a tax bill / insurance bill. Where do I send it?
How do I get a payoff quote?
I received a delinquent or NSF notice, Who can I talk to?
Where can I get information about the interest that I
paid on my loan?
I have not received a billing statement. How much is
my payment and when is it due?
My mailing address has changed. How can I have my
information updated in your records?
To reach a Customer Service representative by
phone, call us at 866-350-7746

Where do I mail my payment?

Please send your payment to the following address. Remember to write your loan number on your check to help expedite processing.

DHI Mortgage-Loan Servicing
PO Box 911209
Dallas,TX 75391-1209
(Please only use this address for your mortgage payment.)

All other correspondence should be sent to the following address:
DHI Mortgage Loan Servicing
12357 Riata Trace Parkway, Suite C-150
Austin,TX 78727

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What if I want to send my payment overnight?

Please send your payment to the following address. Remember to write your loan number on your check to help expedite processing.

Chase Bank – Lockbox Area
14800 Fry Rd., 2nd Floor
Ft. Worth, TX 76155

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What if I do not agree with the amount of my payment?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.

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I received a tax bill / insurance bill. Where do I send it?

Since your loan may have already been sold, please email our Customer Service Department. You may also fax your request to (800) 547-1844.

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How do I get a payoff quote?

Since your loan may have already been sold, please email our Customer Service Department. You may also fax your request to (800) 547-1844.

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I received a delinquent or NSF notice. Who can I talk to?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.

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Where can I get information about the interest that I paid
on my loan?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.

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I have not received a billing statement. How much is my payment
and when is it due?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.

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My mailing address has changed. How can I update my information?

Click here to email our Customer Service Department.
You may also fax your request to (800) 547-1844.

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	Photography by Todd V. Wolfson - toddvwolfson.com Copyright 2004 DHI Mortgage Site created & maintained by DHI Mortgage
	Arizona license # BK0901845, DHI Mortgage Company I, LTD. Georgia Residential Mortgage Licensee, License # 13591 at 12554 Riata Trace Parkway, Austin,Texas 78727. Illinois Residential Mortgage License # 05470(A) , at 12554 Riata Trace Parkway, Austin, Texas 78727. Licensed by the Department of Corporations under the California Residential Mortgage Lending Act (916) 227-0931, License # 4130364. Not an offer to enter into an interest rate or discount point agreement under Minnesota Statute 47.206.